Purchasing funnel experience (UX) optimization

BillingPro is a robust billing system designed to streamline invoicing, payment processing, and financial management for businesses of all sizes and industries.

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Challenges

Designing a purchasing funnel involves modeling a smooth and fast experience to finalize an order. Our goal was to address challenges such as reducing abandonment rates and neutralizing all barriers to purchase.

My Role

In my role as Product Designer, I initiated the project by benchmarking industry-standard purchasing patterns, then develop a streamlined user flow that reduced friction while maintaining all critical decision points.

Kickoff Session

Product Goals

Following our client meeting, we determined that the optimization and design of the ordering process should focus on the following objectives:

  • Neutralize abandonment due to usability barriers.
  • Simplify the ordering process modalities.
  • Ensure ergonomic efficiency at every step.
  • Design flexible solutions that aggregate all dynamic flows.

Understanding the Common User Journey

Before delving into the details, I reviewed the basics of a purchasing funnel flow.

The initial step involves understanding the client's business specifics, including the types of products and services offered and their delivery methods. Comprehending the detailed features of the offerings and the company's distribution model is crucial in designing an effective purchasing funnel.

How we did it?

The design of an ordering process extends beyond simply addressing business challenges; it necessitates a thorough comprehension of the obstacles and complexities. Here are the strategies we implemented to optimize the ordering process and improve performance:

  • Limit all distracting elements (advertisements, banners, etc.).
  • Allow users to save their cart and defer the purchase.
  • Offer clear solutions to the user and guide them in their choices.
  • Provide the essential contextual information for decision-making.

Wireframes

User Interface Preview

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Experience Reflections

  • Simplicity Wins: Streamline the process to minimize friction.
  • Clear Guidance: Provide instructions and support.
  • Build Trust: Communicate security and transparency.
  • Personalization: Tailor the experience for users.

Further Explorations

Ready to Embark on a Transformative Journey?

I leverage my know-how to build and scale digital products to fit the needs of your business
and your users. I'm available for new projects. Let's embark on a creative journey together!

h.elmenyry@gmail.com